Frequently Asked Questions
Everything you need to know about shopping with Balabala
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.
Do you offer international shipping?
Yes, Balabala ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Are your materials sustainably sourced?
At Balabala, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across our seasonal collections.